Please allow 1–3 business days for order processing, followed by an estimated 6–12 business days for delivery after shipment. That’s approximately 7–15 business days in total.

Business days are Monday through Friday, excluding holidays. Delivery times are estimates, so please allow extra time when ordering for a special occasion.

We recommend ordering well ahead of your event and allowing more time than the estimated delivery window. We don’t currently offer expedited shipping or guarantee arrival by a specific date.

If you’re unsure about timing, email hello@jococs.com before placing your order, and we’ll help you review the estimated timeframe.

We currently ship to the contiguous United States only. We don’t ship to Alaska, Hawaii, U.S. territories, or international addresses.

Standard shipping is free on orders of $39 or more after discounts. For orders below $39, shipping costs are shown at checkout before you pay.

Many of our costumes, hats, and accessories can be worn by any gender. Choose based on the style you like and the measurements on the product page.

The model shown in the photos is a styling example; please use the product’s fit information to decide whether it’s right for you.

You can cancel your order yourself through your order page within 1 hour of placing it.

After that, or if you need to change an item or delivery address, email hello@jococs.com as soon as possible with your order number. We’ll check whether a change or cancellation is still possible based on the order’s processing status. Once shipped, orders can no longer be canceled.

We’ll email your tracking information when your order ships. Tracking updates may take a little time to appear after the carrier receives your package.

If your order ships in separate packages, each package may have its own tracking information and delivery date.

We don’t currently offer direct exchanges. If your item qualifies for a return, please follow our return process and place a separate order for the item you’d like instead.

For a damaged, defective, or incorrect item, contact us first so we can arrange the appropriate solution.

Email hello@jococs.com with your order number, a brief description of the issue, and clear photos of the item and packaging where relevant.

If something is missing, please also check whether your order is arriving in separate packages. Once we confirm a damaged, defective, or incorrect item, we’ll arrange a replacement or an appropriate refund at no additional cost. Please contact us before returning anything.

Follow the care instructions on the product page and any label included with your item. Care requirements vary by material and construction, so please don’t assume every item is machine washable.

Let items dry fully before storing them. If you can’t find the care instructions, email us with the product name or your order number.