Shipping & Delivery Policy

Here’s what to expect when you order from JOCOCS, from preparing your package to getting your party look delivered.

Where We Ship

We currently ship to the contiguous United States only—the 48 contiguous states and Washington, D.C.

We do not currently ship to Alaska, Hawaii, Puerto Rico, Guam, other U.S. territories, or destinations outside the United States.

Shipping Rates

Orders with a merchandise subtotal of $39 or more after discounts, excluding shipping and any sales tax, qualify for free standard shipping.

For orders under $39, the shipping charge will be displayed at checkout before you pay.

We do not currently offer expedited shipping.

Processing & Estimated Delivery

Our standard order timeline is:

Stage	Estimated Time
Order processing	1–3 business days
Transit after shipment	6–12 business days
Total time from order placement to delivery	Approximately 7–15 business days

Business days are Monday through Friday, excluding holidays. Orders placed on weekends or holidays begin processing on the next business day. We do not process or dispatch orders on weekends or holidays.

Delivery estimates are not guaranteed arrival dates. Transit may take longer during busy holiday periods or due to severe weather, customs inspections, or carrier disruptions.

If we cannot ship within the stated processing period, we will contact you with an updated shipping estimate and the option to accept the delay or cancel for a full refund.

Ordering for a Party or Special Event

Please allow the full estimated delivery window, plus extra time, when ordering for a party, Halloween, or another scheduled event.

We cannot guarantee arrival by a specific event date. If your event is approaching, contact us at hello@jococs.com before ordering so we can help you assess the timing.

Including an event date in your order notes does not guarantee delivery by that date or upgrade your shipping service.

Order Changes & Cancellations

You can cancel your order directly through your order page within 1 hour of placing it. Once canceled, we will issue a full refund to your original payment method.

For address corrections, item changes, or cancellation requests after the first hour, email hello@jococs.com as soon as possible with your order number.

We will check whether the change is still possible. Requests are not confirmed until you receive our confirmation, and we may be unable to make changes once fulfillment begins.

Once your order has shipped, we cannot guarantee an address change or stop the parcel in transit. You may request a return after delivery under our Return & Refund Policy.

These conditions do not limit your rights if we cannot ship within the promised timeframe.

Shipping Address & Delivery Issues

Please check your delivery address carefully before placing your order, including any apartment or unit number.

If a package cannot be delivered or is returned to us, we will contact you to discuss the next steps. Where the issue results from an incorrect or incomplete address supplied at checkout, additional shipping costs may apply. We will explain any proposed charges before arranging reshipment.

Tracking & Separate Shipments

We will email your tracking information when your order ships.

Tracking may not become active immediately and may pause between carrier scans. If your tracking remains unavailable or your order is outside the estimated delivery window, please contact us.

Orders containing multiple items may arrive in separate packages at different times. Where applicable, we will provide separate tracking details. You will not be charged extra shipping solely because we split your order into multiple shipments.

Import Duties & Taxes

Applicable import duties, import taxes, and customs clearance fees are included in our listed prices. JOCOCS handles these charges, so you should not be asked to pay additional import fees upon delivery.

If a carrier requests an import-related payment, please contact hello@jococs.com before paying so we can investigate.

Any applicable U.S. sales tax will be shown at checkout before you complete your purchase.

Delayed or Lost Packages

If your order has not arrived within the estimated delivery window, email hello@jococs.com with your order number and tracking details.

We will investigate with the shipping provider and keep you informed. If the package is confirmed lost, we will arrange a replacement or refund at no additional cost to you.

Tracking Says Delivered, but Your Package Is Missing

Please check your mailbox, porch, building reception, and any other safe delivery locations. You may also wish to ask household members or neighbors whether they accepted the parcel.

If you still cannot locate it, contact us with your order number and tracking details. We will review the available delivery information and help investigate with the carrier.

Damaged, Incorrect or Missing Items

If an item arrives damaged or incorrect, or something is missing from your order, email hello@jococs.com with your order number and a description of the issue. Please include photos of the item and packaging where relevant.

For orders shipped in multiple packages, please first check whether the remaining items are still on their way.

We will review the issue and arrange an appropriate solution. For more information, see our Return & Refund Policy.

Need Help?

Contact us at hello@jococs.com with your order number. We’re here to help with shipping questions and delivery concerns.