Returns, Refunds & Cancellations

At JOCOCS, we want you to enjoy your party look. If something isn’t right, we’re here to help. Please read the information below before requesting a return or cancellation.

This policy applies to purchases made directly from jococs.com. For purchases made through another retailer or marketplace, please contact the original seller.

1. Return Window

You may request a return within 30 days of delivery.

Once your return is approved, please ship the item(s) back within 14 days of approval using the instructions we provide.

These time limits apply to our change-of-mind return policy and do not limit any rights you may have under applicable law.

2. How to Start a Return

Email hello@jococs.com with:

• Your order number.

• The item(s) you would like to return.

• A brief reason for your request.

You may also submit a request through your order page if that option is available.

Please wait for approval before shipping your return. We will provide the correct return address and instructions. The address on your original parcel may not be the return address.

3. Return Conditions & Trying Items On

Eligible costumes, clothing, hats, and headpieces may be briefly tried on indoors to check their fit.

To qualify for a change-of-mind return, items must:

• Be unused apart from a brief fitting, unwashed, and unaltered.

• Have their original tags attached.

• Be clean and free from makeup marks, stains, odors, or other signs of use.

• Include their original product packaging and all supplied accessories.

Items worn to a party, event, or performance are not eligible for change-of-mind returns.

Please handle items carefully when trying them on and keep all packaging until you decide to keep your purchase.

4. Costume Sets, Kits & Bundles

Sets, kits, and bundles must be returned complete, including every item and accessory listed as included with your purchase.

We do not accept partial change-of-mind returns of a set unless agreed in advance.

If a component arrives damaged, defective, or missing, contact us before returning anything. We will help arrange an appropriate solution.

5. Hygiene-Sensitive & Final Sale Items

Certain products may have additional return restrictions for hygiene reasons. Where identified on the product page before purchase, these products are eligible for change-of-mind returns only if their original hygiene-sealed packaging remains unopened.

Depending on the product, this may include:

• Wigs, artificial beards, and other artificial hair.

• Underwear, socks, tights, and stockings.

• False eyelashes, cosmetics, and face or body adhesives.

• Fake teeth and other mouth-contact accessories.

Ordinary hats and costume headpieces follow the standard return conditions unless a specific hygiene restriction is clearly stated before purchase.

Items clearly marked Final Sale before purchase and gift cards are not eligible for change-of-mind returns, except where required by law. Discounted items that are not marked Final Sale follow our standard return policy.

These restrictions do not prevent you from reporting an item that is damaged, defective, incorrect, or not as described.

6. Damaged, Defective, Incorrect or Missing Items

Please check your order when it arrives. If something is wrong, email hello@jococs.com as soon as possible with your order number, a description of the issue, and clear photos where relevant.

After reviewing the issue, we will arrange an appropriate solution at no additional cost, such as a replacement, a missing component, or a refund.

If a return is required because of a confirmed product fault or an error on our part, we will arrange or cover the return shipping. Please contact us before paying for return postage.

In some cases, we may resolve the issue without asking you to send the item back. We will confirm this individually.

The change-of-mind requirements concerning unused condition, intact seals, and original packaging do not prevent us from reviewing a genuine product fault.

7. Return Shipping & Fees

For change-of-mind returns, including an unsuitable size or a change of plans:

• You are responsible for return shipping costs.

• Original delivery charges are non-refundable, except where required by law.

• We do not charge a restocking fee for eligible returns.

• Please use a tracked shipping service and keep your shipping receipt and tracking number.

Pack your return securely. If you arrange your own shipping and the parcel is lost or damaged, please contact the carrier and let us know. We may need delivery evidence or additional information to assess your refund.

If JOCOCS arranges the return shipping, contact us directly about any transit issue.

8. Order Cancellations

You can cancel your order directly through your order page within 1 hour of placing it. Once canceled, we will issue a full refund to your original payment method.

If more than 1 hour has passed, please contact us at hello@jococs.com as soon as possible with your order number. We will check whether your order can still be canceled, but cancellation is not guaranteed once processing has begun.

If we can cancel your order, we will email you a confirmation and issue a full refund to your original payment method.

Once your order has shipped, we cannot stop it in transit. You may request a return after delivery, subject to this return policy.

Your bank or payment provider may require additional time for the refund to appear in your account.

This does not affect any cancellation rights you may have under applicable law.

9. Exchanges

We do not offer direct exchanges for a different size, color, or style.

Please return the unwanted item under this policy and place a separate order for your preferred item. Availability is not guaranteed.

Replacements for damaged, defective, or incorrect items are handled separately under Section 6.

10. Refunds

We will inspect your return and notify you of the outcome within 10 business days of receiving it. If approved, we will issue your refund within that same period.

Refunds are sent to your original payment method and reflect the amount you paid for the returned item(s), including applicable tax and accounting for discounts.

Your bank or payment provider may require additional time for the refund to appear.

Original shipping charges are not refunded for change-of-mind returns unless required by law. For a confirmed fault or an error on our part, we will also refund any original shipping charges attributable to the affected item(s).

If we approve a refund without requiring a return, we will issue it within 10 business days of that confirmation.

If a return does not meet the applicable conditions, we will explain the reason and contact you about the next steps.

11. Your Consumer Rights

Nothing in this policy excludes or limits your rights under applicable consumer protection laws. Where those rights differ from this policy, the applicable legal requirements take priority.

12. Contact Us

For help with a return, refund, or cancellation, email hello@jococs.com.

Please include your order number so we can assist you more quickly.